Returns & Refunds Policy
Our Quality Promise
At Kungwaani's, every bottle is made with care using quality ingredients because we believe great flavor starts with thoughtful craftsmanship. We want you to enjoy your purchase, and if you ever have a genuine concern, we'd love the opportunity to make it right whenever we can.
Returns & Exchanges
Because our products are food items, all sales are final. We do not accept returns or exchanges.
If you have a concern about your purchase, please reach out to us before sending anything back. If a return is authorized, we'll provide instructions.
Product Quality Concerns
We're proud of every bottle that leaves our hands and stand behind the quality of our products.
If you believe you've received a product with a manufacturing or quality issue, please email us at info@kungwaanis.com as soon as possible. Including a description of the issue and photos, when available, will help us review your concern more quickly.
Please store and enjoy our sauces according to the instructions on the label. We can't be responsible for products that have been improperly stored or handled after purchase.
Local Pickup Orders
Orders placed for local pickup may be cancelled any time before pickup.
Once your order has been picked up, the sale is considered final.
Market Purchases
We love meeting our customers at markets, festivals, and community events. All purchases made at these events are final.
If you believe there's a genuine issue with your purchase, please contact us at info@kungwaanis.com. We'll carefully review your concern and respond as quickly as possible.
Etsy Orders
Orders placed through our Etsy shop are governed by Etsy's policies and procedures.
If you have questions or concerns about an Etsy order, you're welcome to contact us through Etsy or by email at info@kungwaanis.com. We'll do our best to help within the scope of Etsy's policies.
Contact Us
If you have any questions about this Returns & Refunds Policy, we're always happy to help.
Email: info@kungwaanis.com
Thank you for supporting Kungwaani's. We truly appreciate your trust and your support of our small family business.
Last updated: July 27, 2026
